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WHAT KIND OF PEARLS DO YOU USE?At Mother Nacre, we celebrate the organic beauty of baroque pearls—untamed, free-formed, and rich with character. Unlike conventional, perfectly round pearls, we embrace the irregularities that make each baroque pearl unique. Our carefully sourced pearls come in an array of different shapes, sizes, and iridescent hues. Each pearl is a small miracle of nature, shaped over time into an exquisite, unpredictable form—a testament to the artistry of the sea, where each pearl tells a story. By choosing baroque pearls, we honor their raw elegance and singular beauty, crafting jewelry that celebrates imperfection and the rarity of true uniqueness.
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HOW ARE BAROQUE PEARLS FORMED?The creation of a pearl is caused by an unexpected guest within a mollusk. When an irritant, such as a fragment of shell, a parasite, or grain of sand, finds its way inside an oyster or freshwater mussel, the mollusk instinctively begins its delicate work of self-protection. Layer by layer, it coats the intruder in nacre—a blend of proteins and aragonite, the mineral responsible for a pearl’s signature iridescence. Over time, these layers build, encasing the irritant within a pearl sac. Unlike round pearls, which form in symmetrical patterns, baroque pearls develop freely, shaped by their environment and the unique movements of the mollusk. This process can take anywhere from six months to several years, with each pearl emerging as an unrepeatable little masterpiece. It is this unpredictable formation that gives baroque pearls their signature charm, making them a perfect celebration of nature’s raw beauty.
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HOW DO I CARE FOR MY PEARL JEWELRY?1. Wear your pearls often. The natural oils from your skin enhance their luster and shine, and herein lies a beautiful symbiosis: while pearls illuminate your radiance, your touch, in turn, brings out their brilliance. 2. Pearls are organic gems and are sensitive to chemicals that can be found in personal care products. They can affect your pearls’ nacre over time and eventually weaken their beautiful shine. To protect them, apply any personal care products before putting on your pearls to minimize exposure. 3. Gently wipe them with a soft microfiber cloth after each wear to remove any residues and store them in your Mother Nacre pouch or a separate compartment in your jewelry box. Avoid using polishing cloths that are treated with cleaning agents as they can damage your precious pearls.
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DO YOU CREATE CUSTOM PIECES?Yes! We love bringing unique visions to life through custom designs. Whether you’re looking for a personalized twist on one of our existing pieces or dreaming up something entirely new, we’re happy to collaborate and create a one-of-a-kind treasure just for you. Reach out via our contact form or send us a note at julia@mothernacre.com to start the conversation—we’d love to hear your ideas!
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WHAT IS YOUR RETURN POLICY?We take great care in handcrafting each piece to ensure it meets our high standards of quality and craftsmanship. Because many of our designs are made to order and customizable, we kindly ask that you review product details carefully before purchasing. While custom and personalized pieces are final sale, we’re committed to ensuring you’re happy with your order. If you experience any issues with your jewelry, please reach out—we’re here to help. RETURN CONDITIONS: Returns are accepted on select, non-custom pieces within 5 days of delivery. Custom orders, personalized pieces, and earrings are final sale, non-returnable and non-refundable. Adornments containing diamond inlays are considered custom-made and cannot be returned or refunded. If you believe your item is defective, contact us within 48 hours of delivery. RETURN PROCESS: To start a return, please contact us via our contact form or email julia@mothernacre.com. Items must be shipped back with recorded tracking within 5 days of the initial delivery date. Customers are responsible for return shipping fees. RETURN CONDITIONS: Unworn and in original condition, free from any signs of wear or damage. Returns must include the original Mother Nacre pouch, microfiber cloth, gift box, and blessing card. We reserve the right to reject returns that do not meet these conditions. Once we receive and inspect your return, a full refund will be issued within 5 business days. If you have any questions, don’t hesitate to reach out—we’re happy to assist!
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WHAT IS YOUR REPAIR POLICY?At Mother Nacre, quality and craftsmanship are our highest priorities. Our jewelry is designed for daily wear, but due to its delicate nature—including pearls and natural silk thread—mindful care is essential. Should you require a repair, we are here to assist you. COMPLIMENTARY REPAIRS: Jewelry purchased within 6 months of the purchase date is eligible for a one-time repair for any silk thread breakage. REPAIRS AFTER 6 MONTHS: Repairs needed beyond 6 months will incur a repair fee, including shipping costs, at the customer’s expense. Fees will be determined at our professional discretion. To initiate a repair, please contact us via our contact form or email julia@mothernacre.com. We’ll be happy to assist you!
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WHEN WILL YOU SHIP MY ORDER?At Mother Nacre, every piece is made to order. Please allow up to 15 business days for your Mother Nacre adornment to be created and shipped. All of our jewelry is shipped from California and shipments are made only within the US. Note: Mother Nacre does not take responsibility for any lost, damaged, or delayed packages. Once items are shipped, the carrier is liable for any loss, damage, or delay including but not limited to an incorrect delivery address or stolen items. Any correlating issues must be handled with the carrier directly. Carrier liability begins when the carrier accepts the package and the items are in their possession in form of documented tracking.